PrivacyUpdated 2 September 2026
What we do with what you tell us.
Short version: we keep it, we use it for the thing you gave it to us for, we do not sell it or hand it around, and you can have it back or have it deleted whenever you want. The longer version is below and it says the same thing.
WhoAnd how to reach us
Who is responsible
Tŷ Cwningen Cyf, company number 14107007, which trades as The Warren. The address is 11 Mansel Street, Caerfyrddin / Carmarthen, SA31 1PX. If you want anything on this page actioned or explained, use the contact form or write to the address above, and a person will read it.
What we holdAnd why
What we collect
- If you book a table online
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What: Your name, email, telephone, the date and arrival time, how many of you, any children, and anything you tell us about allergies or access. A card is required to book online. The card details are entered on Square’s own form, never on ours, and Square keeps a secure token that stands in for the card. We never see or store the card number.
Why: So we can hold your table, email you to confirm it, cook for the right number and look after anyone with an allergy. Nothing is charged when you book: the card is held only so that a cancellation or no-show fee can be applied under the terms you agreed to. Walk-ins need no card at all.
Lawful basis: A contract for your table, and your consent to the cancellation terms, which you agree to as you book. You can ask us to remove the stored card at any time.
- If you pitch for a chef residency
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What: Your name, email, telephone, your idea, whether you cook alone or as a pair, which residency you are pitching for, when you could start, a link to your work, anything you tell us about our suppliers, and whether you would need somewhere to live.
Why: So Deri can read your pitch and come back to you about it. The accommodation answer is used to have that conversation properly and for nothing else, and answering yes is not a commitment on either side. Pitching does not put you on a mailing list.
Lawful basis: Consent. You typed it in and pressed send, and you can withdraw it at any time.
- If you fill in the supporter form
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What: Your name, email address, what you are interested in, an optional non-binding pledge band, anything you write in the box, and whether you have ticked the box allowing your first name to be shown.
Why: So we can come back to you about The Warren, and count how much support there is.
Lawful basis: Consent. You typed it in and pressed send, and you can withdraw it at any time.
- If you offer to volunteer
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What: Your name, email, phone, when you are free, what you would like to help with and what you are good at, and whether you can help at the building or from home. If you are coming to the building we also ask for an emergency contact, and for anything we should know so we can look after you, which some people use to tell us about an access need, an allergy or a health condition. We ask for your pronouns if you would like us to use them, and whether you are happy to be in photographs. Every one of those is optional and you can leave them empty.
Why: To come back to you about helping, to match you with work that suits you, to ask you each Monday whether you can come to that week’s volunteer Thursday, and to know who to ring if something happens while you are here. What you tell us about your health or access needs is used to keep you safe and to pick the right jobs, and for nothing else. Your pronouns are used so we address you correctly, and they are only ever shown on the sign-in screen by the door if you tick the separate box asking whether you are happy for that. Photographs are only ever taken of people who ticked the box, and you can tell us to stop or take one down at any time and we will. The Monday email is about that week’s session and nothing else, it never puts you on a mailing list, and there is a link at the bottom of every one that stops them coming, straight away and without you having to ask anybody. Stopping them does not take you off the volunteer list: you are still welcome any Thursday.
Lawful basis: Consent. You typed it in and pressed send. Anything you tell us about your health or access needs is kept because you explicitly chose to tell us, and your pronouns are held the same way, for the same reason: they are read only by Deri and the one person helping him with the admin, on a page behind a sign-in, they are never in an email, a message, a shared board or a spreadsheet, and you can ask us to delete them at any time and we will. Being photographed is a separate tick from everything else on the form, so agreeing to the safety briefing never signs you up to appearing on the website.
- If you apply for one of the roles
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What: Your name, email, phone number, where you are, which role, and your answers about experience, availability and anything you want to raise about the pay or the hours. Your CV, if you choose to attach one, which is optional and counts for nothing against you if you do not. If we invite you to a screening call, a recording of that call and a set of notes from it, but only if you say yes at the time.
Why: To consider you for the role and talk to you about it. Nothing else. A CV you attach is stored separately from the website, is readable only by the two of us behind a sign-in, is never published anywhere and is never sent to anybody else. The screening call is recorded so the person who could not make it can watch it back, and Google Meet can write the notes up automatically. We will ask you on the call before any of that starts, a no is genuinely fine and changes nothing about your application, and the recording and the notes are deleted once the role is filled.
Lawful basis: Consent, and taking steps at your request before entering a contract. The recording and the notes are a separate consent, asked for separately, on the day.
- If you leave your details when nothing is going
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What: Your name, email, phone number, where you are, a line about what you do, when you could usually work, any link you gave us, and your CV if you attached one.
Why: So that when a shift does come up we can come to you before advertising it. Nothing else. We do not put you on a mailing list, we do not send you anything in the meantime, and there is no application to consider because there is no job: if something opens up we would get in touch and ask you to apply properly. A CV you attach is stored separately from the website, is readable only by the two of us behind a sign-in, is never published anywhere and is never sent to anybody else.
Lawful basis: Consent, and only consent. There is no job on offer, so nothing here is a step towards a contract: the only reason we may hold it is that you ticked the box saying we could, next to a sentence saying for how long. We keep it for twelve months and then it is deleted automatically, CV included. Ask us sooner and it goes sooner, and you never have to give a reason.
- If you put yourself forward as a director
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What: Your name, email, telephone, your current role or organisation, any link you gave us, and your answers about experience, governance, time and anything you wanted to raise with us. If we invite you to a conversation, a recording of that call and the notes we write from it, but only if you say yes at the time.
Why: To consider you as a director of the organisation being formed, and to talk to you about it. Nothing else. We ask to record the call so the other people involved in the decision can hear you rather than a summary of you, and the notes are written by one of us rather than by any software. We will ask you on the call before the recording starts, a no is genuinely fine and changes nothing, and the recording and the notes are deleted once the decision is made, and in any case by 1 January 2027.
Lawful basis: Consent. You typed it in and pressed send, and you can withdraw it at any time. The recording and the notes are a separate consent, asked for separately, on the day.
- If you leave a message on our phone
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What: The recording of what you said, the number you rang from unless you withheld it, and how long the message was. The message is also written out automatically so we can read it as well as listen to it, and we keep that written version alongside the recording.
Why: So we can ring you back about whatever you rang us about. We are a small team and we cannot always get to the phone, and a message that can be read in ten seconds gets dealt with, where one that has to be replayed sits there. It is written out by Cloudflare, who already host this site and who we already trust with everything else on this page, so no new company gets to hear you. It is never used to train anything, and you are told it may happen before the beep rather than after it.
Lawful basis: Consent. You chose to ring us and to leave a message after hearing what happens to it. Recordings and their written version are read only by the people who run The Warren, on a page behind a sign-in, and they are deleted after ninety days. Ask us sooner and we will.
- If you comment on the journal, or leave a heart
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What: The name you type, what you wrote, and when. We do not ask for an email address with a comment. A heart is just a count, with nothing about you attached.
Why: To show your comment on the post, under the name you gave. A person reads every comment before it appears, and nothing is published until they say yes.
Lawful basis: Consent. You wrote it to be shown, and if you want a comment taken down, ask and it will be.
- If you join the newsletter
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What: Your email address, your name if you chose to give it, and the fact that you ticked the box saying you are happy to be emailed, along with when. If you later unsubscribe or change your preferences, we keep that too, so it is respected. While you are subscribed we also keep a count of the Sunday lunches you have booked and paid for and of the volunteer days you have done, with the date of the most recent of each, so that emails can be sent to the people they apply to.
Why: To send you the newsletter about The Warren, and only that.
Lawful basis: Consent, given when you subscribed. The form on this site asks you to tick a box agreeing to it before it will add you, so nobody ends up on the list by accident. Every email has an unsubscribe link and we action it promptly.
- If you ask to be told when a page is back
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What: Your email address, which part of the site you asked about, and when you asked. Nothing else, and we do not ask for your name.
Why: So we can send you one email, on the day that part of the site is back, and nothing else. It is not the newsletter and it does not put you on it: it is the single message you asked for, and once it has been sent your address is removed.
Lawful basis: Consent. You typed your email into the box on the holding page and pressed the button, which asks for exactly this one thing. There is nothing to unsubscribe from because there is only ever the one email, and if you would rather we did not keep your address even that long, ask us and we will delete it straight away.
- If we take you on, and you fill in your onboarding form
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What: Your name, date of birth, home address, phone, email and an emergency contact, your bank account name, sort code and account number so we can pay you, and, if you are employed rather than self employed, your National Insurance number and the HMRC starter checklist answer that sets your tax code. We do not ask for your passport or any identity document here, and we do not ask anything about your health.
Why: To put you on the payroll or set you up to invoice us, to pay you correctly, and to know who to contact in an emergency. Your right to work is checked separately, in person, and any health or fitness questions are handled separately too, so neither is part of this form. Your details are read only by the people setting up your pay, behind a sign-in, and are never put in a message or an email.
Lawful basis: For an employee, performing your contract of employment and meeting our legal obligations as an employer, chiefly to run PAYE and pay you. For a self employed contractor, performing our agreement with you. You gave the details by filling the form in, you can come back to your link and correct anything while it is live, and you can ask us what we hold and to fix it at any time.
- If you work here and choose to put a few lines and a photograph on the team page
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What: What you write about yourself and the photograph you upload. Nothing else about you goes on the website: not your address, not your phone number, not your email, and nothing from your application.
Why: So guests can see who cooked their lunch and who is looking after them. It is entirely optional, nothing about your job depends on it, and nobody is asked twice. Nothing appears anywhere until the team page itself is published.
Lawful basis: Consent, and only consent. You ticked a box on your own job page that says in plain words that this goes on a public website. There is a button on the same page that takes your words and your photograph down, and the photograph is deleted rather than hidden when you press it. We keep a record of when you agreed and of when you changed your mind, because that is the only way to be able to answer what was on the site and when.
- If you work here and choose to let us feature you on our social media
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What: Photos and short videos taken around the Warren that include you, posted on our own Instagram and Facebook. This is separate from the team page above and puts nothing else about you online.
Why: To share what the Warren is actually like, the food and the people, on the places most people follow us. It is entirely optional and nothing about your job depends on it.
Lawful basis: Consent, and only consent. It is its own tick on your job page, separate from the team page, so agreeing to one is never agreeing to the other. You can untick it and save, or simply tell us, and we stop including you in anything new from then on, and take down a specific post you point us to. We keep a record of when you agreed and of when you changed your mind.
We count visits to the website, and that is all. We use Cloudflare
Web Analytics, who already host this site. It tells us how many pages were
looked at and roughly how many separate visits that was, so we know whether
anything we write is being read. It sets no cookies, stores nothing on your
device and reads nothing off it, and it gives us no way to identify you.
There is no identifier, so if you come back next week we cannot tell it is
you. We do it because a small charity needs to know whether anybody is
listening, and our interest in knowing that is the lawful basis for it.
And if your browser says do not track, we do not. If you have
Do Not Track or Global Privacy Control switched on, the counter is
not loaded at all on any page you look at, and nothing is requested
from anybody. You will not see a banner asking you to reconsider.
No law makes us do this. Your browser asked on your behalf, which is
enough.
We do not use tracking cookies, advertising pixels, or anything that
follows you around the internet. Reading a page on this site fetches
nothing from anybody else at all, with one exception, the booking page, which loads Square’s secure card form so a card can be held, and here is what that took.
The booking page loads Square’s card form. To book a table
online a card is required, and the card details are entered in a form
served by Square (our payment processor) inside our page. The card
number never reaches our site or our servers: Square returns a secure
token that stands in for the card, and that token is all we hold. It
is what keeps us in the lightest payment-compliance tier (SAQ-A), and
it is the only reason the booking page fetches anything from anyone.
Nothing is charged when you book; the held card is used only for a
cancellation or no-show fee under the terms you agreed to.
The typefaces used to come from Google, and now they do not.
Newsreader and Archivo were served by Google Fonts from the day the site
was built, which meant Google’s servers saw the IP address of every
reader on every page. On 15 August 2026 we put the files on our own
domain, where they belong. Nothing about the site looks different and
Google no longer sees you arrive.
Pages with a form load an anti-spam check. It comes from
Cloudflare, who already host this site, and it exists to tell a person
from a bot so the forms are usable at all. On an ordinary visit it stores
nothing on your device.
Any film on the site loads nothing until you press play.
The film on the About page, and the video on a recipe when there is one,
both work the same way: what you see before pressing play is a still
picture we host ourselves, so simply reading the page tells YouTube
nothing. Press play and you are watching it on YouTube, inside our page,
and from that moment Google’s rules apply rather than ours. That is
why it takes a deliberate press.
The only cookie this site sets anywhere is
a session cookie on the password-protected application page, which exists
solely to remember that you typed the password. It is strictly necessary
and it disappears when you close the browser.
You will have seen a small notice on your first visit. It is not a cookie
consent banner and it has no Accept or Reject buttons, because there is
nothing to consent to: the rules on consent are about storing or reading
things on your device, and we do neither. It is there to tell you what is
and is not counted, which felt worth saying out loud rather than leaving
you to assume the usual.
The rules we hold ourselves toPlainly
What we will and will not do
We will not sell your details, share them, swap them, or use them to market anything that is not The Warren.
We will not put your details into Claude, ChatGPT or any other AI tool, and we will not let them be used to train or improve one. Where AI is used to help with the website or the admin, it works without identifiable contact information.
There are two exceptions and here they both are.
One, a job screening call. If you come for one, we would like to record it and let Google Meet write the notes up, which is an AI tool doing that. We will ask you on the call before it starts, you can say no and it will not count against you in any way, and if you say yes it is deleted once the role is filled. It is never used to train anything, and it does not happen without you agreeing to it out loud on the day.
Two, a message left on our phone. If we cannot get to the phone and you leave a message, it is written out automatically so that whoever is on the phone that day can read it as well as play it. That is done by Cloudflare, who already host this website and already hold everything else described on this page, so nothing about you goes to a company that did not already have it. It is never used to train anything. We tell you it may happen before the beep rather than after it, and if you would rather not be recorded at all, ring back and press one and we will text you the website instead, or write to us here.
Those two are the only places any AI goes near a real person's details, and both of them are things you can decline without losing anything.
We will respect what you already told us. If you unsubscribed or asked not to be contacted, that carries over. It does not get reset by a new website or a new mailing platform.
Every marketing email has an unsubscribe link, it works, and we action it promptly.
Access is limited to the people who actually need it, on accounts protected with strong passwords and two-factor authentication.
How longAnd who else touches it
Keeping and sharing
Mailing list: until you unsubscribe, or until the list has been dormant for two years, whichever comes first.
Applications: kept while we are recruiting, and for up to twelve months after, so we can come back to you if something else comes up. Ask and we will delete yours sooner.
Supporter form: until the pilot has run its course and we have reported back, or until you ask us to remove you.
Phone messages: ninety days, then the recording and its written version are both deleted automatically. Ask us sooner and we will.
Who else handles it: the website is hosted by Cloudflare, form submissions are stored on their infrastructure, and the anti-spam check on the forms is theirs as well, as is the visitor counting described above. It is the same company doing all of that rather than a new one for each job, which is why the list is short. Google host the film on the About page and see you only if you press play, which is now the whole of their involvement: they hold nothing you have typed and nothing we have collected. Ticket sales go through Ticket Tailor, who hold what you type at their checkout.
The mailing list has moved to Brevo. For years it lived in Squarespace Email Campaigns, and before that in Mailchimp. On 12 August 2026 we moved it to Brevo, a French company, so that it is held in the EU. Only people whose record said they had agreed to be emailed were moved. The list was not sold, shared or swapped on the way, and nobody was added to it by the move.
If you had unsubscribed, you are still unsubscribed. We did not simply leave those people out of the new list. Somebody who is only absent can be added back by accident later, so everyone who had already said no was carried across and marked as never to be emailed. The answer you gave before is a fact in the new system, not a gap.
What happened to the old copy. We are keeping the Squarespace list until we are sure the move worked properly, and then deleting it. Nothing is sent from there in the meantime.
We may group the list so that emails make sense. If you are on the newsletter, we record against your subscription how many Sunday lunches you have booked and paid for and when the last one was, and the same two things about volunteer days if you volunteer with us. That is counts and dates and nothing else. What you ate, anything you told us about allergies or access, and what you paid stay in our own admin and never reach the mailing platform. We use it so that an email about Sunday lunch goes to people who might want one. It is never used to decide prices, it is never shared, and you can ask us to stop grouping you and simply send you everything, or nothing at all.
Only people who are already on the newsletter are grouped this way. Booking a table, volunteering, buying a ticket or paying for something at the bar does not put you on the list, and none of it is recorded against a mailing profile you do not have. If you unsubscribe, we stop adding to it.
If you tick the newsletter box on this site from 11 August 2026 onwards, your email address goes straight to Brevo, along with the date and the exact wording you agreed to, so that what you consented to is recorded next to you rather than remembered by us. Ticking that box is the only thing that puts anybody on the list.
If you emailed us or filled in a form, we may write back. That is a reply to you, not a mailing list, and it does not put you on one. The only way onto the list is the tick box, and we will say so at the bottom of anything we send you.
Your rightsAnd how to use them
What you can ask for
You can ask for a copy of what we hold, ask us to correct it, ask us to delete it, ask us to stop using it, or withdraw your consent. You do not need a reason and it will not be held against you.
Ask through the contact form, or by post to the address above. We will confirm we have received it and deal with it within one month. If something goes wrong with your data, we will tell you and put it right.
If you are not happy with how we have handled it, you can complain to the Information Commissioner’s Office at ico.org.uk. We would rather you told us first so we can fix it, but it is your right either way.